Of course you’d think that. You’re just looking at it from your narrow analytics scope. A baseball GM is in charge of building a baseball team (perhaps first and foremost) but also a brand. So like any business that scoff at their customer feedback as inconsequential, the end result usually isn’t good. I mean, not that it’s on the GM but the whole Toronto Bluejays baseball team as a whole is just the poster child of a wasted opportunity