I went to a game in April against the braves, it was a bobblehead day. I arrived at the gate with my gf and neither of our tickets would scan, saying they've already been used. A couple attempts at speaking to someone were passed off before a man in a suit said he can't help me because stubhub is a 3rd party seller, and not affiliated with them.
I left the gate and called stubhub, who I was on the phone with for 20 minutes (and all the bobbleheads dissipated) before the Rep emailed me 2 new similar value tickets. Guess what, I don't have a printer attached to my cell phone and stubhub tickets aren't able to be scanned off your phone at the gate. Off to the hotel we went.
All in all I was in the game 45 minutes after first pitch and the Jays lost to the freakin braves.
I drove from Kingston, 2.5 hr drive.
I explained all this in two emails to stubhub and I was given a $20 coupon to use on my next purchase. That wouldn't cover their fees for a decent seat at any meaningful event.
They are a money grabbing organization and they have a monopoly on the market. It's gross.
Good luck.